• Follow me on Twitter

    Error: Twitter did not respond. Please wait a few minutes and refresh this page.

Journalists, are you ready to face your audience?

My latest post on the Guardian Careers’ blog looks at the increasing importance of customer service in a journalist’s job:

There are lessons we can learn from retailers and non-journalism brands operating online and in social media that could improve our customer relations. A lot of it’s common sense and courtesy, but it’s a different way of operating, thinking and remembering that what we do comes back to serving audiences old and new.

You can read the full post at this link…